Terms and Conditions

Welcome to Joya.us Casino (“Joya,” “we,” “us,” or “our”). These site terms explain the main rules, rights, and responsibilities that apply when you access or use our website, create or use a player account, play our games, participate in promotions, or use any related services we make available.

By visiting the site, registering an account, or using any part of the platform, you agree to these conditions of use. If you do not agree, please do not use the website or create an account.

Joya.us Casino is operated by Sweet Innovation LLC, 571 S. Washington, Afton, Wyoming 83110, United States.

What these site terms cover (and what they do not)

These service terms apply to:

• Your access to and use of the Joya.us Casino website and its features
• Your player account, including balances, purchases, redemptions, and promotions
• Gameplay on our casino-style games, including any social-casino or sweepstakes-style features

These platform rules are a general guide and do not replace the specific rules that may apply to a particular promotion, game, or redemption method. Where additional promotion rules exist, those bonus terms apply to that offer.

Adults only: Who may use the platform

Joya.us Casino is intended for adults only.

By using the platform, you confirm that:

• You are at least the legal gambling age in your jurisdiction, and
• You have the legal right to access and use online casino-style entertainment where you are located

It is your responsibility to understand and follow the laws that apply to you. We may restrict or block access in certain locations, including certain states and regions, and we may change those restrictions over time.

Getting started: Account registration basics

To use most features, you will need to create a player account. When you register, you agree that:

• The information you provide is accurate, complete, and kept up to date
• Your account is registered in your own legal name
• You will not create more accounts than we permit, and you will not use someone else’s account

We may refuse, limit, or close accounts when we reasonably believe registration details are false, incomplete, duplicated, or connected to misuse of the platform.

Identity checks that protect players and the platform

To help prevent fraud, confirm eligibility, and meet compliance expectations, we may ask you to verify certain details before we allow purchases, redemptions, or continued account access.

Verification requests may include documents or information used to confirm:

• Identity and age
• Address and location
• Ownership of a payment method used on the account
• Other details needed to keep the platform safe and consistent

If requested information is not provided, is inconsistent, or cannot be confirmed, we may restrict features on the account, delay transactions, or close the account after review.

Keep your account secure: Your responsibility for logins and activity

Your account is personal. You agree to:

• Keep your login details confidential
• Use reasonable steps to prevent unauthorized access (for example, using a strong password and logging out on shared devices)
• Notify us if you believe your account has been compromised

You may not sell, transfer, share, or “lend” your account to anyone, and you may not use the platform on behalf of another person. You are responsible for activity that occurs through your account, whether or not you authorized it.

Purchases, redemptions, and account balances (what to expect)

Joya.us Casino may offer a dual-currency model:

• Gold Coins, used for social casino gameplay
• Sweeps Coins, which may be used for sweepstakes-style gameplay and prize redemption eligibility, subject to our rules and any applicable restrictions

Payment methods, processing times, limits, fees, verification requirements, and availability can vary by location, account status, and the payment provider used. We may also change supported payment methods over time, including Bank Transfer, MasterCard, and Visa.

When you request a withdrawal or redemption, we may:

• Review the request before approval
• Ask for verification or additional details
• Apply reasonable checks to confirm account ownership, payment integrity, and eligibility

Balances shown on the site are intended to be accurate, but they may be subject to correction if a display error or system issue occurs (see “Errors, mistakes, and technical issues” below).

Bonuses and promotions: Extra offers, extra rules

From time to time, Joya.us Casino may offer bonuses, daily rewards, scratchcards, referral offers, welcome offers, VIP-related benefits, or other promotions. These offers may come with additional terms, which can include:

• Eligibility requirements (including location and account status)
• Opt-in or claim steps (such as claiming through your inbox)
• Wagering or playthrough requirements (which may be up to an operator-set maximum)
• Time limits and expiration dates
• Game restrictions or contribution rules
• Maximum conversion or withdrawal limits where applicable
• Limits per person, household, device, payment method, or internet connection

Always review the specific promotion terms shown in the offer details before you participate. If promotion terms conflict with these site terms, the promotion terms control for that offer.

For details about how promotional rewards work on the platform, review the applicable pages, including our Bonuses page.

Games and features may change: Availability and access

We aim to provide a smooth experience, but we do not promise that games, features, promotions, or services will always be available. Access can be affected by:

• Your location and eligibility status
• Device compatibility, browser settings, or internet connection quality
• Scheduled maintenance or emergency maintenance
• Software updates, game provider changes, or technical problems

We may add, remove, suspend, or limit games, promotions, features, or sections of the site at any time, including for operational, technical, or compliance reasons.

Play fair: Prohibited behavior and misuse

You agree to use the platform responsibly and in good faith. Prohibited behavior includes, but is not limited to:

• Using the site for unlawful purposes
• Providing false, misleading, or stolen information
• Fraud, collusion, or attempts to exploit or manipulate outcomes
• Chargeback abuse, payment fraud, or intentionally reversing transactions to avoid payment
• Bonus abuse, including using tactics designed to gain promotions unfairly
• Using bots, scripts, automation tools, or other unauthorized software
• Attempting to bypass location restrictions, security checks, or verification processes
• Letting another person use your account, or using another person’s account

If something looks like misuse, we may investigate. If you are unsure whether an action is allowed, contact us before proceeding.

When we may step in: Restrictions, suspensions, and account closure

To protect players and the integrity of the platform, Joya.us Casino may take reasonable action when we believe rules have been broken or risk is present. Depending on the situation, this can include:

• Refusing service or restricting access to parts of the site
• Pausing promotions or bonus eligibility during review
• Holding or freezing a transaction while we verify details
• Limiting account functions until verification is completed
• Closing an account after review when misuse is confirmed

We aim to apply these measures in a fair, consistent, and proportionate way. If your account is under review, we may request information from you to help resolve the issue.

Mistakes happen: Errors, technical issues, and interrupted sessions

From time to time, technical problems can occur, including system outages, game interruptions, display mistakes, incorrect balances, promotion miscalculations, or game malfunctions.

If an error results in an obvious mistake (for example, an incorrect balance, an incorrect promotional award, or a game result affected by malfunction), we reserve the right to correct the issue and address the impact in a reasonable way. This may include reversing incorrect credits, adjusting balances to reflect the correct outcome, or canceling affected transactions or entries tied to the error.

Responsible play matters

Gambling should be treated as entertainment, not as a way to make money. If playing stops feeling fun, consider taking a break, setting limits, or using any responsible play tools that may be available on the site.

You can also review guidance and resources on our Responsible Play page.

Our content and technology: Intellectual property

The website, including its design, branding, logos, text, graphics, software elements, and original materials, belongs to Joya.us Casino, Sweet Innovation LLC, and/or our licensors.

You may not copy, reproduce, modify, republish, distribute, or commercially exploit site content without our written permission, except as allowed by law for personal, non-commercial use while using the platform as intended.

Third-party providers and linked services

Some parts of the platform may be provided or supported by third parties, including game studios, payment processors, identity verification services, and other technical vendors. Availability and performance of third-party services can vary, and those providers may have their own operational limits and policies.

The platform may also include links to third-party websites or tools. We do not control those external services, and your use of them is at your discretion and subject to their terms.

Liability limits in plain language

We work to provide a reliable service, but there are limits to what we can be responsible for. To the extent permitted by law, Joya.us Casino is not liable for losses or damages that result from:

• Service interruptions, delays, or technical failures
• Device issues, unsupported browsers, or connectivity problems
• User error, including mistakes in account details or payment details
• Third-party failures, including payment networks or vendor systems
• Events outside our reasonable control (such as power outages, natural events, or broader internet disruptions)
• Misuse of the service, including unauthorized access caused by failure to protect your login details

Nothing in these terms limits any rights that cannot be limited under applicable law.

No guarantees: “As is” and “as available”

The website, games, and services are provided on an “as is” and “as available” basis. We cannot guarantee uninterrupted access, continuous availability of every game or feature, or error-free operation at all times.

Updates to these site terms

We may update these terms from time to time to reflect changes to the platform, legal requirements, or operational needs. The latest version posted on the website applies from the date it is published, unless we state otherwise.

If you continue using the platform after an update, that continued use means you accept the revised terms. We encourage you to review this page periodically.

Related policies you should review

These conditions of use work alongside other important site policies and rules. Depending on how you use the platform, you may also want to review:

• Privacy Policy
• Sweepstakes rules and redemption requirements, including our Sweeps Rules
• Bonus-specific rules posted with each offer
• Cookie disclosures and other operational notices posted on the site where applicable

Contact Joya.us Casino

If you have questions about these terms, your account, promotions, or how the platform works, contact our support team at “support@joyascasino.com.”

Using Joya.us Casino should feel clear, fair, and transparent. These terms are here to set practical expectations for your account, gameplay, promotions, and transactions, and your continued use of the platform means you agree to follow the rules described on this page.